Terms & Conditions
These Terms and Conditions apply to appointments, treatments, gift vouchers and other services provided by Sunshine Thai Massage SARL.
By booking an appointment, purchasing or requesting a gift voucher, or using our services, you agree to these Terms and Conditions.
1. Business Information
Sunshine Thai Massage SARL
17 Boulevard Royal
L-2449 Luxembourg
Luxembourg
Telephone:
+352 661 333 999
Email:
sunshinethaimassage.luxe@gmail.com
2. Services
Sunshine Thai Massage SARL provides professional massage, relaxation and wellness treatments.
The exact content, duration and price of each treatment are described on the website, in the booking system or at the salon.
We reserve the right to update, replace or discontinue treatments and to change prices when necessary.
The price displayed or confirmed at the time of booking will normally apply to that appointment unless an obvious pricing or technical error has occurred.
3. Wellness Services and Medical Advice
Our treatments are intended for relaxation and general well-being.
They do not constitute medical treatment, physiotherapy, chiropractic treatment, psychological therapy or medical diagnosis.
Customers should consult a qualified healthcare professional when experiencing pain, injury, illness or other medical concerns.
4. Customer Health and Safety
Before treatment, customers must inform the therapist of any relevant condition that may affect the safety or suitability of the treatment.
This may include, where relevant:
- Pregnancy
- Recent surgery or injury
- Skin conditions or infections
- Allergies
- Blood circulation problems
- Heart conditions
- Severe pain or inflammation
- Medication that may affect treatment
- Any condition for which a healthcare professional has advised against massage
Customers remain responsible for providing accurate and relevant information.
The salon may refuse, modify or stop a treatment when it considers that continuing would be unsafe or inappropriate.
5. Appointments
Appointments may be booked directly with the salon or through the Salonkee booking platform.
A booking is confirmed when the customer receives confirmation from the salon or booking platform.
Customers are responsible for checking that the selected treatment, date, time and contact details are correct.
6. Arrival and Late Arrival
Customers should arrive on time for their appointment.
Late arrival may result in a shorter treatment so that subsequent appointments are not delayed.
The full booked treatment price may still be charged where the treatment must be shortened because the customer arrived late.
If the customer is significantly late, the salon may be unable to provide the treatment.
7. Appointment Changes and Cancellations
Customers who need to change or cancel an appointment should contact the salon as early as possible.
The cancellation conditions communicated during booking or displayed in the Salonkee booking system apply to the appointment.
Late cancellations and missed appointments may result in a cancellation charge or a requirement for advance payment before a future booking.
Where an appointment was booked using a gift voucher, the salon may treat a late cancellation or missed appointment as use of all or part of the voucher value, provided that this condition was communicated to the customer.
8. Cancellations by the Salon
The salon may occasionally need to change or cancel an appointment due to illness, emergencies, technical problems or circumstances outside its reasonable control.
Where possible, the salon will offer a replacement appointment.
If a prepaid service cannot be provided and no suitable replacement can be agreed, the applicable prepaid amount will be refunded or credited.
9. Prices and Payment
Prices are stated in euros and include applicable taxes unless otherwise indicated.
Payment methods accepted by the salon may vary and will be communicated at the salon, during booking or when ordering a gift voucher.
The customer is responsible for ensuring that payment information and payment references are correct.
10. Gift Vouchers
Gift vouchers are subject to the separate Gift Voucher Terms and Conditions published on this website.
Read the Gift Voucher Terms and Conditions
11. Personal Belongings
Customers are responsible for their personal belongings while visiting the salon.
Sunshine Thai Massage SARL is not responsible for loss, theft or damage unless caused by negligence attributable to the salon.
12. Respectful Conduct
Customers and staff must treat each other with respect.
Threatening, abusive, discriminatory, intoxicated, inappropriate or sexually suggestive behaviour will not be tolerated.
A treatment may be stopped immediately if a customer behaves inappropriately. The customer may be asked to leave, and the full treatment price may remain payable.
Sunshine Thai Massage SARL provides professional wellness massage only. We do not provide erotic or sexual services.
13. Refusal of Service
The salon reserves the right to refuse or discontinue a service where reasonably necessary for health, safety, legal or behavioural reasons.
We will not refuse service on unlawfully discriminatory grounds.
14. Results and Individual Responses
Individual responses to massage and wellness treatments vary.
We do not guarantee a particular medical, therapeutic, cosmetic or physical result.
15. Website Information
We aim to keep website information accurate and current. However, treatment descriptions, prices, availability and opening hours may change.
In the event of a difference between website information and a specific written booking confirmation, the confirmed booking information will normally apply.
16. Online Booking through Salonkee
Salonkee is an independent external booking platform.
Use of Salonkee may also be subject to Salonkee’s own terms, privacy policy and technical requirements.
Sunshine Thai Massage SARL is responsible for providing the booked salon service, while Salonkee is responsible for the operation of its own booking platform.
17. Liability
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Subject to applicable law, Sunshine Thai Massage SARL is not responsible for indirect losses or for problems caused by incomplete or inaccurate information supplied by the customer.
18. Personal Data
Personal data is processed in accordance with our Privacy Policy.
19. Complaints
Customers should contact us as soon as possible regarding any concern or complaint.
Email:
sunshinethaimassage.luxe@gmail.com
Telephone:
+352 661 333 999
We will make reasonable efforts to review and respond to complaints fairly.
20. Changes to These Terms
We may update these Terms and Conditions when our services, prices, booking procedures or legal obligations change.
The version applying to a purchase or confirmed appointment will normally be the version in effect when the purchase or booking was made.
21. Applicable Law
These Terms and Conditions are governed by the laws of the Grand Duchy of Luxembourg.
Any mandatory consumer rights under applicable law remain unaffected.
Last updated: 22 July 2026